Re: Origin will not open or install

by Filipex_37
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Accepted Solution

Origin will not open or install

★★★★★ Novice

Hello... I have realised that this is a common topic, yet any methods of fixing it found, unfortunately do not work for me. 

 

The problem is that when i try to install Origin (the latest one from the website), it does nothing - no installation even when run in admin.

I have tried rebooting/clean boot but nothing seems to help.

I also came across the idea of installing older versions and then updating. I tried this too yet after it updates to the latest version, the same problem occurs.

 

I would like to note that Origin had been working fine before the Windows April 2018 update, after that I cannot get it to work. 

 

I would be greatful for any help....

Thank you in advance....

Message 1 of 20 (3,302 Views)

Accepted Solution

Re: Origin will not open or install

★★★ Novice

@Filipex_37 Which old version that you use? I can use offline mode on version 10.4.12

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Message 17 of 20 (4,029 Views)

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Re: Origin will not open or install

[ Edited ]
★★★ Novice

that happened to me after update 23/5/2018
nothing appear

Message 2 of 20 (3,243 Views)

Re: Origin will not open or install

[ Edited ]
★★★ Newbie

I think u still can run every game by clicking luncher in programm files, but the problem of him (and mine Frown) is that we can not even instal an origin application, so we can not run any game.

Message 3 of 20 (3,238 Views)

Re: Origin will not open or install

★★★★★ Novice
I have no games as I was partly through BF1 when Origin stopped working (Windows had an update) so I uninstalled. Now I cannot install it.
Message 4 of 20 (3,214 Views)

Re: Origin will not open or install

★★★★★ Novice
For me Origin wouldnt open at all so I uninstalled it. Now I cannot install it.....
Message 5 of 20 (3,213 Views)

Re: Origin will not open or install

★★★★★ Expert

Hi @Filipex_37

 

Make sure you have removed all files and folders related to the installation Origin.

 

-manually uninstall Origin http://help.ea.com/en/article/manually-uninstalling-origin/


-run CCleaner http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

 

-then go in C:\Program Files (x86)\Origin -delete this Origin folder

 

-clear Origin cache https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank

 

-delete temp files: open the Start Menu and type %temp%  in the Search field  or click in the Run option in the Start Menu and type %temp% in the Run field.Press Enter and a Temp folder should open. You can delete all files found in this folder, and if any files are in use, they can be skipped.

 

-clear hosts file http://support.microsoft.com/kb/972034

 

-now you have to go to your recycle bin and clean so there will no longer Origin exist as a file.

 

-restart your machine.

 

-install Origin as administrator (very important to do)  https://www.origin.com/en-ie/download 


 

My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).

If you want to know us or/and come up with ideas to improve the Origin platform or/and talk about anything and many more besides,you could also visit the NEW section Origin General Discussion http://answers.ea.com/t5/General-Discussion/bd-p/origin-general-discussion-en

Retired champion.
Message 6 of 20 (3,194 Views)

Re: Origin will not open or install

★★★ Novice

@yahel_1 I followed all your steps but still not work for me. My OriginThinSetup still didn't do anything after I ran as admin. Thanks for advice tho.

Message 7 of 20 (3,175 Views)

Re: Origin will not open or install

[ Edited ]
★★★★★ Novice

Hi @yahel_1

 

I have followed all your steps but still no success..... still the same as before.....

 

Do you think the latest major Windows Update could be the problem? I installed Origin perfectly fine a few hours before the windows update. Nothing was installed/deleted in the meantime as the PC was running by itself (I left it for the night)??

Thanks anyway

Message 8 of 20 (3,163 Views)

Re: Origin will not open or install

★★★ Novice

@Filipex_37 I don't think it was about window update tho. I was able to log-in on 5/23 before BFV announcement and the latest origin update. But after that, every was ruined.... My Origin client shut down right after the update and nothing happened then I try to reinstall it but my OriginThinSetup won't start even I follow all yahel_1 steps.

 

so frustrated now... 

Message 9 of 20 (3,147 Views)

Re: Origin will not open or install

[ Edited ]
★★★★★ Novice

After which update could you not open origin? I mean could the problem be related to windows, not origin update..?

Message 10 of 20 (3,140 Views)