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Origin stealing money from my account!

by JawnTrawn18
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Origin stealing money from my account!

★★ Novice

I posted something like this a lil bit ago but everyone seems to be reading it and not replying so Im going to type it more clearly, so i want to ask again! 3 days ago money was taken out of my account by origin so i couldnt buy my game, someone told me that it was to verify my credit card, and i got my money back today. I go to buy the game it says it cant verify my credit card but it still TOOK money out of my account even though i didnt buy the game! Shouldnt it have allready verified my card? and why is it taking MORE money out of my account so i cant buy my game?!?! I dont want origin stealing money from my account so please im hoping for a quick reply so i dont have to wait MORE for me to buy my game!

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Accepted Solution

Re: Origin stealing money from my account!

Community Manager

To maintain your account security we cannot directly assist with this here, an EA Advisor will be able to help you.

 

Please make contact with an EA Game Advisor for assistance. Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

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Message 2 of 10 (6,185 Views)

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Re: Origin stealing money from my account!

Community Manager

To maintain your account security we cannot directly assist with this here, an EA Advisor will be able to help you.

 

Please make contact with an EA Game Advisor for assistance. Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

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Message 2 of 10 (6,186 Views)

Re: Origin stealing money from my account!

★★ Novice

I have been trying to buy a game for days,the first person basically said i was a hacker,The second offered me a 15% discount off my next purchase!! although i can not make the first purchase, how can i make a second. Also he told me to get origin wallet cards which aren't anywhere to be found in my city.He also told me to try through a different browser or device,or computer...so i did. now i have 9 withdrawls on my bank acct# of 1.10$ each. i thought this charge was their way of verifying my card that clearly says IS a payment option on the website!! but i still can't buy the game. Now the said they will have a specialist contact me...ummm yeah right!! i am beyond mad the way things are being run and dealt with is a joke! i would NOT recommened ea games to anyone!!

Message 3 of 10 (5,352 Views)

Re: Origin stealing money from my account!

★★★★★ Newbie

Hey, i have thesame problem. They took 3.30 from my account. When i called they said they would payback, but they never did, its been a week now and i couldnt get to purchase the game. This case is going to my lawyer.

Message 4 of 10 (5,185 Views)
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Re: Origin stealing money from my account!

Community Manager

@Osmosinsane Hi,

 

I am sorry to hear about the hassle. Have you received your money back at this stage? Depending on the bank, the pre-authorization fee is returned on average within 7 days.

 

You can read more about it here: http://help.ea.com/en/article/payment-pre-authorization-fee-on-credit-card-purchases/

 

Cheers,

Nils

Message 5 of 10 (5,150 Views)

Re: Origin stealing money from my account!

★ Novice

I have this problem but they keep taking £1 from my account 5 times. 

 

Message 6 of 10 (3,090 Views)

Re: Origin stealing money from my account!

★★ Novice

I have same problem took 5x 1 dollar

Message 7 of 10 (3,027 Views)

Re: Origin stealing money from my account!

★★ Novice

you guys stole money from me as well!!!!!!!

 

Message 8 of 10 (2,306 Views)

Re: Origin stealing money from my account!

★ Novice

this just happened to me!! its so hard to contact them too! it says they will call me but ive been waiting for hours!!!

Message 9 of 10 (1,712 Views)

Re: Origin stealing money from my account!

Community Manager

Hey @niloupanda I'm going to lock this thread as it is 6 years old.

 

For account and billing issues we would recommend that you speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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