Origin: online login is currently unavailable

[Schloimey]

Online login is currently unavailable unfortunately I've still got this problem, I have done research into fixing this problem and all of them have said the same thing, so i did their troubleshooting steps to find that they don't work. and i cant play any origin game because it cant even load me into the server. if someone has an idea or an inquiry that might help me out please contact me, I'd really appreciate it.

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @Schloimey.

The best thing to do when this occurs takes a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[EA_Darko · Accepted solution]

Sorry to hear that you are having issues @Schloimey.

The best thing to do when this occurs takes a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[Schloimey]

thanks mate but I'm still slightly confused, I've done most of those steps (except for the clearing the cache one) I'm possibly thinking that Origin doesn't like the Australian date and time, because that seems like the only real factor to stop me from logging in, if you have any idea about that being a factor then please contact me. 

[EA_Darko]

Try clearing the cache to see if makes a difference @Schloimey and we will take it from there.

Darko

[oOBeardedDrunkOo]

I am having issues today, it either won't login, or says i'm offline

[EA_Darko]

The best thing to do when this occurs @BeardedDrunkOo is to take a couple of minutes to go through the following steps:

• Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
• Make sure Time/Date is correctly set on the PC
• Make sure Origin is authorized by your anti-virus and firewall
• Reset Internet Explorer Settings
• Untick the options in LAN Settings ( make sure nothing is checked under Proxy Server )
• Clear Origin Cache Data
• Reset the Windows Host File
• Reboot your computer. Now right-click Origin and select Run as administrator
• If still unresolved, please do a clean boot

Let me know how you get on.

Darko

[oOBeardedDrunkOo]

well done on the copy/paste, however i'm not daft, all that has been done, there clearly are issues as others are reporting it also

[EA_Darko]

I tested Origin just there and was able to access it without issue @BeardedDrunkOo and I am not seeing many reports of this so this would leave me to believe that the issue is system or network related. 

Also, unless you state what troubleshooting steps you have tried I will not make any assumptions.

I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[PhOeNiX_BeN]

Am having and have had same problem for almost 3 weeks now. Have been online with EA as well as on phone twice. Have done everything they suggested to no avail. This all happened after the last Origin update. I have a number of games, but cannot access any of them. Can anyone? Help me......Please. 

Am frustrated beyond words.

[fleurlawrie]

I'm having the exact same problem, I have tried everything and I am so frustrated have you manged to sort yours yet?