Origin la

[hirsutene]

Hi,

The Origin Launcher isn't loading. I downloaded it a few days ago to play Apex Legends, and it worked fine then. I've forced stopped the application and restarted my computer multiple times, but it is stuck in a loading animation. The only thing I haven't done is uninstall the Launcher because I wasn't sure if that would delete my games as well.

Here's a picture of the screen it's stuck on.

Any help would be greatly appreciated.

[EA_Darko · Accepted solution]

Hey @hirsutene you can generally fix the issue shown in your attachment by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko · Accepted solution]

Hey @hirsutene you can generally fix the issue shown in your attachment by clearing the Origin Cache.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko