Origin keeps crashing.

[SputNick7]

My origin' keeps crashing not matter what I do. I have Reformated my computer twice now. and it keeps crashing. here is some info

  0      Feb 10 11:07:45.957 Event     Origin::Services::Logger::Init                                              208       Logfile: C:\ProgramData\Origin/Logs/Client_Log
  1      Feb 10 11:07:45.957 Event     Origin::Services::Logger::Init                                              208       Local time: Mon Feb 10 03:07:45 2014
  2      Feb 10 11:07:45.958 Event     OriginApplication::InitLoggingFramework                                     208       Version: 9.4.1.116
  3      Feb 10 11:07:45.958 Event     Origin::Services::LoggerFilter::DumpCommandLineToLog                        208       Cmdline Param: 
  4      Feb 10 11:07:45.958 Event     OriginApplication::InitLoggingFramework                                     208       Environment: production
  5      Feb 10 11:07:45.958 Event     OriginApplication::OriginApplication                                        208       LSX thread starting
  6      Feb 10 11:07:45.958 Event     OriginApplication:tartLSXThread                                           208       Start    
  7      Feb 10 11:07:45.958 Event     OriginApplication:tartLSXThread                                           208       Done     
  8      Feb 10 11:07:45.958 Event     OriginApplication::OriginApplication                                        208       Login setup
  9      Feb 10 11:07:45.958 Event     Origin::SDK::Lsx::LSX_Handler:tartServiceAreas                            5600      Started XMPP Service area
  10     Feb 10 11:07:45.958 Event     OriginApplication::OriginApplication                                        208       Announce presence
  11     Feb 10 11:07:45.958 Event     Origin::SDK::Lsx::LSX_Handler:tartServiceAreas                            5600      Started Utility Service area
  12     Feb 10 11:07:45.958 Event     OriginApplication::OriginApplication                                        208       Read settings file
  13     Feb 10 11:07:45.958 Event     Origin::SDK::Lsx::LSX_Handler:tartServiceAreas                            5600      Started SDK Service area
  14     Feb 10 11:07:45.958 Event     OriginApplication::OriginApplication                                        208       Social slot setup
  15     Feb 10 11:07:45.958 Event     Origin::SDK::Lsx::LSX_Handler:tartServiceAreas                            5600      Started SDK Commerce Service area
  16     Feb 10 11:07:45.958 Event     Origin::SDK::Lsx::LSX_Handler:tartServiceAreas                            5600      LSX workers started
  17     Feb 10 11:07:45.958 Event     Origin::SDK::Lsx::LSX_Handler:tartServiceAreas                            5600      All service areas have completed startup
  18     Feb 10 11:07:45.959 Event     OriginApplication::OriginApplication                                        208       Show limited user warning
  19     Feb 10 11:07:46.014 Event     OriginApplication::OriginApplication                                        208       Done     
  20     Feb 10 11:07:46.018 Event     Origin::Client::MainFlow::create                                            208       create MainFlow
  21     Feb 10 11:07:46.018 Event     Origin::Client::MainFlow::MainFlow                                          208       construct MainFlow
  22     Feb 10 11:07:46.018 Event     Origin::Client::MainFlow:tartRTPFlow                                      208       start RtP flow
  23     Feb 10 11:07:46.018 Event     OriginApplication:erformPostConstructionInitialization                    208       Proceed with login flow
  24     Feb 10 11:07:46.018 Event     Origin::Client::MainFlow:tartLoginFlow                                    208       Initial login msg:
  25     Feb 10 11:07:46.040 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     208       Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  26     Feb 10 11:07:46.040 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     208       Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  27     Feb 10 11:07:46.041 Event     Origin::Client::LoginViewController::loginUrl                               208       LoginViewController: loginUrl - getOfflineUrl=false global connection state =true
  28     Feb 10 11:07:46.041 Event     Origin::Client::LoginViewController::loginUrl                               208       Logging in online
  29     Feb 10 11:07:46.041 Event     Origin::Client::LoginViewController::loadLoginPage                          208       loadLoginPage[https://accounts.ea.com/connect/auth]
  30     Feb 10 11:07:46.044 Event     Origin::Client::LoginViewController::validateOfflineWebApplicationCache     208       Web application cache path: C:/Users/XXXXX/AppData/Local/Origin/Origin
  31     Feb 10 11:07:46.046 Event     Origin::Client::LoginViewController:how                                   208       Show login window
  32     Feb 10 11:07:46.492 Event     Origin::Client::LoginViewController::onUrlChanged                           208       onUrlChanged: url = [qrc:///html/login_successful.html]
  33     Feb 10 11:07:46.498 Event     Origin::Client::AuthenticationJsHelper::onLoginSuccess                      208       Successfully logged in: ONLINE
  34     Feb 10 11:07:46.501 Event     Origin::Services::Session::LoginRegistrationSession::extractCid             208       Logging in as invisible? = false
  35     Feb 10 11:07:46.501 Event     Origin::Services::Session::LoginRegistrationSession::retrieveTokens         208       Initial token retrieval
  36     Feb 10 11:07:48.296 Event     Origin::Services::Session:toreOfflineLoginInfo                            208       storeOfflineLoginInfo : Opened successfully:
  37     Feb 10 11:07:50.390 Event     IGOWindowManager::hookWin32                                                 208       Hooking IGO.
  38     Feb 10 11:07:50.393 Event     IGOWindowManager::hookWin32                                                 208       Successfully hooked IGO.
  39     Feb 10 11:07:50.401 Event     OriginApplication:rintUserSettings                                        208       DownloadInPlaceDir: F:\Games\
  40     Feb 10 11:07:50.401 Event     OriginApplication:rintUserSettings                                        208       CacheDir: E:\Origin\cache
  41     Feb 10 11:07:50.402 Event     Origin::Client::LoginFlow::onUserLoggedIn                                   208       Session ID; {f7216b20-b325-464b-be0a-cf2715d355bd}
  42     Feb 10 11:07:50.403 Event     Origin::Client::MainFlow::onLoginFlowFinished                               208       onLoginFlowFinished
  43     Feb 10 11:07:50.456 Event     Origin::Client::LoginViewController::closeLoginWindow                       208       Closing login window.
  44     Feb 10 11:07:51.012 Event     Origin::Services::Connection::ConnectionStatesService::onUserOnlineAllChecksCompleted 208       onUserOnlineAllChecksCompleted: true
  45     Feb 10 11:07:51.080 Event     Origin::Engine::Content::ContentController::refresh                         208       Refreshing content [refreshMode=1]
  46     Feb 10 11:07:51.080 Event     Origin::Engine::Content::ContentController::refresh                         208       Start to retrieve user entitlement list.
  47     Feb 10 11:07:51.119 Event     JingleClient::OnStateChange                                                 1588      Jingle received state opening
  48     Feb 10 11:07:51.221 Event     JingleClient::OnStateChange                                                 1588      Jingle received state closed for stream error
  49     Feb 10 11:07:51.386 Event     Origin::Services::AchievementShareServiceResponses:arseSuccessBody        208       RECEIVED payload does not contain shareXXXXXXXXXXXX - adding it for completion:
{
  "pidPrivacySettings" : {
    "facebookDiscoverable" : "NO_ONE",
    "psnIdDiscoverable" : "NO_ONE",
    "xboxTagDiscoverable" : "NO_ONE",
    "showRealName" : "NO_ONE"
  }
}
  50     Feb 10 11:07:51.415 Event     JingleClient::OnStateChange                                                 5156      Jingle received state opening
  51     Feb 10 11:07:51.886 Event     Origin::Downloader::LocalInstallProperties::Load                            208       Loading LocalInstallProperties: C:\Program Files (x86)\Origin Games\Battlefield 4\\__Installer\installerdata.xml
  52     Feb 10 11:07:51.896 Event     Origin::Engine::Content::PlayFlow:etLauncherByTitle                       208       Launcher selected. Title: Battlefield 4™ (x64) productId: OFB-EAST:109546867 launcher: [HKEY_LOCAL_MACHINE\SOFTWARE\EA Games\Battlefield 4\Install Dir]bf4.exe launchParameters:  executeElevated: false
  53     Feb 10 11:07:51.906 Event     Origin::Downloader::LocalInstallProperties::Load                            208       Loading LocalInstallProperties: F:\Games\Battlefield 3\\__Installer\installerdata.xml
**54     Feb 10 11:07:51.910 Error     Origin::Engine::Content::LocalContent::defaultLauncher                      208       No launcher found matching the 32/64 bit depth of OS... b64BitOS:true
  55     Feb 10 11:07:51.910 Action    Origin::Engine::Content::CatalogUpdateMonitor:tartPeriodicUpdateNotification 5852      Starting CatalogUpdateMonitor with scan interval of [600000]
  56     Feb 10 11:07:51.953 Event     Origin::Engine::Content::ContentController::autoPatchAllInstalledContent    208       Getting auto_patch flag = true
  57     Feb 10 11:07:53.049 Event     Origin::Engine::Content::ContentController::autoPatchInstalledContent       208       (OFB-EAST:55172) Skip update, not updatable
  58     Feb 10 11:07:53.049 Event     Origin::Engine::Content::ContentController::autoPatchInstalledContent       208       Game Title: Battlefield 3™: Aftermath
  59     Feb 10 11:07:53.741 Event     JingleClient::OnStateChange                                                 5156      Jingle received state open
  60     Feb 10 11:07:54.148 Event     RosterHandler::ContactsAdded                                                5156      Jingle contact added to roster
  61     Feb 10 11:07:54.764 Event     JingleClient::RequestBlockList                                              208       Jingle requesting block list
  62     Feb 10 11:07:54.764 Event     JingleClient::SetPresence                                                   208       Jingle setting presence status to
  63     Feb 10 11:07:54.893 Event     JingleClient::OnBlockListReceived                                           5156      Jingle received block list
  64     Feb 10 11:07:55.017 Event     RosterHandler::IncomingPresenceChanged                                      5156      Jingle contact presence changed
  65     Feb 10 11:07:55.576 Event     RosterHandler::IncomingPresenceChanged                                      5156      Jingle contact presence changed
  66     Feb 10 11:07:55.723 Event     RosterHandler::IncomingPresenceChanged                                      5156      Jingle contact presence changed
  67     Feb 10 11:07:55.851 Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 548       Crash handler called
  68     Feb 10 11:07:55.851 Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 548       Crash Code: c81a
  69     Feb 10 11:07:55.936 Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 548       Encoded report length: 121780 bytes
  70     Feb 10 11:07:56.939 Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 548       Wrote temporary crash data to C:/Users/XXXXX/AppData/Local/Temp/Origin.Hp4292
  71     Feb 10 11:07:56.939 Event     Origin::Services::Exception::ExceptionHandlerClient::Notify                 548       Launching crash helper: C:\Program Files (x86)\Origin\OriginCrashReporter.exe

[EA_Kristi · Accepted solution]

---

@heavyounce wrote:

I'm having an issue with 'crash code: c81a' too after ive downloaded Titanfall and have played for maybe 3-4hrs. The crash came when i booted my computer after taking some break from Titanfall (specifically right after logging into Origin). And everytime I try to login from now, it crashes after few seconds. I've updated my drivers and reinstalled Origin. So far, no luck. 

Have you found a way to fix it by any chance? 

---

Just in case could you try the steps in the following post: http://answers.ea.com/t5/Origin/Origin-won-t-open/m-p/2339015#M47010

[TheWewooo]

Same Issue, but here is also something interesting. I can log into another account without crashing, but when I log into my main account it crashes instanly.

EDIT:

I fixed it by lowering the resolution on my moniter then running origin, then brought back my monither to 1080p and now it runs fine. 

[SputNick7]

odd. Im glad to hear you got yoru fixed. did a fourth reformat and still messed. I will ask a friend to come over a try his account to see if it still happens. thanks for the info.

[heavyounce]

I'm having an issue with 'crash code: c81a' too after ive downloaded Titanfall and have played for maybe 3-4hrs. The crash came when i booted my computer after taking some break from Titanfall (specifically right after logging into Origin). And everytime I try to login from now, it crashes after few seconds. I've updated my drivers and reinstalled Origin. So far, no luck. 

Have you found a way to fix it by any chance? 

[EA_Kristi · Accepted solution]

---

@heavyounce wrote:

I'm having an issue with 'crash code: c81a' too after ive downloaded Titanfall and have played for maybe 3-4hrs. The crash came when i booted my computer after taking some break from Titanfall (specifically right after logging into Origin). And everytime I try to login from now, it crashes after few seconds. I've updated my drivers and reinstalled Origin. So far, no luck. 

Have you found a way to fix it by any chance? 

---

Just in case could you try the steps in the following post: http://answers.ea.com/t5/Origin/Origin-won-t-open/m-p/2339015#M47010

[xarf_ger]

Same crash code: c81a 

Also did the Resolution changes etc. it helped temporarly but now I got the same Problems and the resolution fix doesn't work. Maybe a Developer could tell what the Exception / Error Log tells. Why is the Exception fired? Can't believe that there is no answer for that.

*edit*

Sooo :D I had an 1 1/2 hour chat with EA Help and well I think that its an Origin Bug. I've installed Origin on my Notebook it was virgin and clean not a single Origin Installation ever. Logged in with my account => crash c81a. Registered a test account: worked fine on both machines. So I think I proved that its not a hardware or software issue on the clientside ... it seems that there is a problem at Origin.

Well the Support "escalated" my case via email to the specialists and now I have to wait *sigh* hopefully they will answer soon... If I get an answer / solution I will keep you guys informed.

[eddysoofirza]

When I want to enter the game (fifa 14) it's keep crashing

[REPLIKATOR14]

From Client_log.txt:

 74     V 15 14:30:29.568   Event     Origin::Downloader::LocalInstallProperties::Load                            9         Loading LocalInstallProperties: C:\Program Files\Origin Games\FIFA World\\__Installer\installerdata.xml
**75     V 15 14:30:29.581   Error     Origin::Engine::Content::LocalContent::defaultLauncher                      9         No launcher found matching the 32/64 bit depth of OS... b64BitOS:false

This is a key error.

[D3V1Lski]

**Found a solution**

Hi,
after a recent update to Origin, it has been crashing after about 10 to 15 seconds when I would open the program and give me a window asking to restart or close Origin with an option to send a report. I run a dual boot with Win7 and Win10 OS and this was happening on both. I have extensively researched this issue and tried what is recommended by others, as in:
- reinstalling the program
- wiping the cache from the program data folder
- running CCleaner
- installing older Direct X9
- updating video card drivers
- installing Microsoft Visual C++ packs
- turning off the antivirus
- running as admin
- running in compatibility mode (this only on Win10)
.. you name it, I tried it!

So it came down to walking away from the PC after many hours of troubleshooting, taking a breather and rethinking the approach. Started fresh with bringing back a system image that was backed up from before I made all the above changes. This way I would eliminate anything done earlier as a solution. Decided I would start closing down programs that are running in the background to see if any of them conflicts and I got it at the first shot. It was my EVGA Precision that adjusts settings on my Nvidia video card. The moment I exit the application and opened Origin, it has been running without a single crash. This worked on both of my dual boot OS: Windows 7 and Windows 10.
Not saying this is the solution for everyone, but I would recommend just closing background programs one by one and checking the stability of Origin.
I hope this helps some of you as I tried all that I found on many forums and it came down to something as simple as that.
 

[EA_David]

@D3V1Lski Thanks for the post, that's some great information. 

Often these things do just come down to a program conflict, as you say.  A Clean Boot is often a useful step for determining this, too. 

Thanks again.