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Origin has encountered a serious problem and must close

by iszywhizzy
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Original Post

Origin has encountered a serious problem and must close

★★★ Newbie

Hi keep getting this error message

 

Had windows 7 reinstalled and now origin doesnt work

A white box appears and then it says Origin has encountered a serious problem and must close

 

Have tried

 

ccleaner

clean boot

flush dns

run as administrator 

disabled all firewalls antivirus etc

cleared hosts

dx diag said no problems with drivers

tried sfc/ sharrow command

 

What else can i do?

Message 1 of 4 (103 Views)

Re: Origin has encountered a serious problem and must close

Community Manager

@iszywhizzy

 

Clear your Origin cache as follows and then retry:

 

https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/

 

If the problem continues then resetting your hosts file (after backing it up), especially if you have modified this yourself, may also help:

 

https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default

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Message 2 of 4 (76 Views)

Re: Origin has encountered a serious problem and must close

★★★ Newbie

Origin doesnt even open so i cant do the first selection. I get a blank white box for about 30 seconds then it closes with the error message

I have reset the hosts. It doesnt work

 

Any other solutions?

Message 3 of 4 (61 Views)

Re: Origin has encountered a serious problem and must close

Community Manager

@iszywhizzy

 

Clearing the Origin cache is done via Windows, so Origin does not need to function to be able to do that.

 

If after clearing the cache the same thing happens, reinstalling Origin may be the way to go.

 

If you find that necessary then check the following link for the steps:

 

http://answers.ea.com/t5/Origin/My-origin-only-shows-up-blank-for-a-couple-seconds-then-just/m-p/576...

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