Origin crashing after login - June 2018

by timbarryballer
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Origin crashing after login - June 2018

★★★ Newbie

I have followed all the steps listed in previous threads, including manually removing all of origins components and reinstalling, running CCleaner, etc.  

 

This problem never happened before.  I've had Origin for many years.  

 

Before crashing the mouse moves very jerky, like at 1 frame/second before origin crashes.  No error message is produced.  The window just disappears.  

 

DxDiag file is attached.  Please help me resolve this asap.  

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Accepted Solution

Re: Origin crashing after login - June 2018

Community Manager

@timbarryballer Can you try the following:

 

Right mouse click on the origin shortcut and select open file location

 

Find origin.exe

 

Right click on origin.exe, select properties and then open the compatibility tab. 

 

Check Override the high DPI and then hit system from the drop-down before saving and exiting

 
Darko.png

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Message 2 of 13 (6,809 Views)

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Re: Origin crashing after login - June 2018

Community Manager

@timbarryballer Can you try the following:

 

Right mouse click on the origin shortcut and select open file location

 

Find origin.exe

 

Right click on origin.exe, select properties and then open the compatibility tab. 

 

Check Override the high DPI and then hit system from the drop-down before saving and exiting

 
Darko.png
Message 2 of 13 (6,810 Views)

Re: Origin crashing after login - June 2018

★ Novice
@EA_Darko thank you: had the same problem and finally able to solve it!
Message 3 of 13 (6,484 Views)

Re: Origin crashing after login - June 2018

[ Edited ]
★★★★ Novice

@EA_Darko OH MY GOD THANK YOU!!!

 

I've been having this issue since Christmas Day and NOTHING I've tried worked till I tried this method. I'm saving this just in case it happens again but thank you so much!

Message 4 of 13 (6,100 Views)

Re: Origin crashing after login - June 2018

Community Manager

Glad to hear that the steps worked for you @LilAltGirl.

Enjoy your gaming.

Darko

Darko.png
Message 5 of 13 (6,037 Views)

Re: Origin crashing after login - June 2018

★★★★★ Newbie

love you , been trying to get it to work for 3 day now 

Message 6 of 13 (5,468 Views)

Re: Origin crashing after login - June 2018

★★★ Newbie
Thank you! This solved the problem!
Message 7 of 13 (5,435 Views)

Re: Origin crashing after login - June 2018

Community Manager

Glad that I could help @cypher0o1 and @thusalh.

 

Enjoy your game.


Darko

Darko.png
Message 8 of 13 (5,431 Views)

Re: Origin crashing after login - June 2018

★ Novice

@EA_Darko This worked at first, but it changed the entire resolution of my game. When I tried to revert it to what it was, the options are gone (I'm assuming is because I changed the DPI settings). I'm running The Sims 4 on a Windows partition on a MacBook Pro. Any other ideas?

Message 9 of 13 (5,164 Views)

Re: Origin crashing after login - June 2018

★ Novice

I can open origin after doing this but in game when i play apex legends i have a cursor in the middle of my screen jittering when i move is there anyway to fix this thanks

Message 10 of 13 (4,704 Views)