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Re: Origin client wont insall

by Holger1405
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Origin client wont insall

★ Novice

I am trying to download the Origin Client on my new Windows 10 alienware alpha. ONce running the installer,  I get to a point where the installer no longer moves forward. It remains on one execution and nothing happens.

 

I attached an image of the point where this error occurs and nothing moves forward.

 

Please help as I am unable to download my purchase from EA due to this issue.

Message 1 of 8 (237 Views)

Accepted Solution
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Re: Origin client wont insall

Hi @dimercu9 To make that clear, msconfig does not open at all, also no error messages?

 

If you right click at the start button and choose "command prompt (Admin)" does it open?   

What was the exact sfc /scannow report?

 

You should search your machine for Viruses and Malware.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

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Message 8 of 8 (148 Views)

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Re: Origin client wont insall

★★★★★ Expert

Hi @dimercu9

 

You need to perform a Clean Boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/ 

 

Restart your machine.

 

 

Retired champion.
Message 2 of 8 (219 Views)
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Re: Origin client wont insall

★ Novice
System configuration will not open on my pc. When I select system configuration nothing appears to be happening. Is there something blocking his application? If so, how do I disable that portion? I am running Windows 10 if that helps
Message 3 of 8 (203 Views)
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Re: Origin client wont insall

★ Novice

I still havent had any luck being able to access System configurations (nothing opens when i select it).

 

Does anyone have any resolution here?

Message 4 of 8 (187 Views)
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Re: Origin client wont insall

@dimercu9 Try this:

- Press the windows key and "R" at the same time.

- Type or copy "msconfig" (without the quotes) in > hit ENTER

 

If msconfig opens, follow the steps in the link above.

If it doesn't open report back.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 5 of 8 (183 Views)
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Re: Origin client wont insall

Community Manager

@dimercu9 Hi,

 

If the advice from Yahel and Holger doesn't work and you still cannot access the files, I would suggest that you run the System File Checker tool included with Windows, as instructed here: https://support.microsoft.com/en-ie/kb/929833

This well ensure that there are no issues with your Windows installation.

 

Let us know how you get on afterwards.

 

Cheers,

Nils

Message 6 of 8 (165 Views)
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Re: Origin client wont insall

★ Novice

msconfig in didn't do anything or open anything.

 

I also ran the system file check in the second reply and nothing was found either

 

Message 7 of 8 (151 Views)
Highlighted

Re: Origin client wont insall

Hi @dimercu9 To make that clear, msconfig does not open at all, also no error messages?

 

If you right click at the start button and choose "command prompt (Admin)" does it open?   

What was the exact sfc /scannow report?

 

You should search your machine for Viruses and Malware.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 8 of 8 (149 Views)
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