Origin after login White Screen?

by karinaling
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Origin after login White Screen?

★ Novice

white screen origins after login on macbook. I read most of the solution is for windows but I could  not find the solution for origins on mac. 

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Re: Origin after login White Screen?

Community Manager

@karinaling  For Mac, the steps are pretty easy: 

 

  1. Open your local hard drive.
    • Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.
  2. Open the Library folder.
  3. You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.
  4. Open the Application Support folder, then open the Origin folder.
  5. Delete the DownloadCache folder.
  6. Empty your Trash.
Darko.png

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Message 2 of 9 (2,265 Views)

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Re: Origin after login White Screen?

Community Manager

@karinaling  For Mac, the steps are pretty easy: 

 

  1. Open your local hard drive.
    • Macs have two library folders: a root level folder and a user level library folder (~). Follow the root level folder.
  2. Open the Library folder.
  3. You can either use the keys Command ⌘ + Shift + G or use Finder > Go > Go to Folder.
  4. Open the Application Support folder, then open the Origin folder.
  5. Delete the DownloadCache folder.
  6. Empty your Trash.
Darko.png
Message 2 of 9 (2,266 Views)

Re: Origin after login White Screen?

★★★ Newbie

i have the same problem with the white screen on my mac and i also tried those steps but it didn't work. any other solutions?Disappointed

Message 3 of 9 (2,127 Views)

Re: Origin after login White Screen?

★ Novice
did not find any DownloadCache.
Message 4 of 9 (2,102 Views)

Re: Origin after login White Screen?

Community Manager

@karinaling What Mac OS are you running?

Darko.png
Message 5 of 9 (2,072 Views)

Re: Origin after login White Screen?

[ Edited ]
★ Novice

@EA_Darko OS El Capitan

Message 6 of 9 (2,042 Views)

Re: Origin after login White Screen?

★★★★★ Novice

I have the same problem but in windows

Message 7 of 9 (2,030 Views)

Re: Origin after login White Screen?

★★★ Newbie

did u fix it because i am facing the same problem its not opening if yes then plz reply 

Message 8 of 9 (1,694 Views)

Re: Origin after login White Screen?

★★★ Newbie
@EA_Darko Hey uh, I'm having a hard time finding the download cache. I've opened application support and am currently in the origins folder but have no idea what I need to remove. Will it be under DownloadCache or will it be in the application cache?
Message 9 of 9 (998 Views)