I'm having the same issue. This is the worst * customer service I've ever dealt with. I had two PSN accounts connected to my EA account. I couldn't claim my prime loot from them because these * don't know how to unlink PSN accounts. I talked to some foreign lady who barely understood English and she told me deleting my account would release the PSN IDs. So I did, had another EA account ready to link my PSN too. However, she lied and that PSN is forever linked to my EA account and they keep telling me to WAIT FOR AN EMAIL THAT IS NEVER COMING. I just want my damn account back. Why is EA such a scummy shitbag company?!