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Re: Origin Launcher AppCrash - Please Help!

by EA_Nils
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Origin Launcher AppCrash - Please Help!

★★ Newbie

Updated earlier, wanted to get on to my account from home so reinstalled now crashes when start up and even trying to uninstall it please advice

Problem signature:
Problem Event Name: APPCRASH
Application Name: Origin.exe
Application Version: 9.12.2.60376
Application Timestamp: 5750e117
Fault Module Name: OriginClient.dll
Fault Module Version: 9.12.2.60376
Fault Module Timestamp: 5750e0ca
Exception Code: c0000005
Exception Offset: 0057d7ca
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Re: Origin Launcher AppCrash - Please Help!

Community Manager

@Reav3n  Hi, 

 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

 

If that still does not work, and the installation fails, please follow the below steps in exact order:

  1. Manually uninstall Origin.
  2. Run CCleaner.
  3. Restart your router/modem and do a Clean Boot.
  4. Make sure that your UAC is enabled and set to notify.
  5. Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
  6. Add firewall/antivirus exceptions for Origin and open the needed ports.
  7. When starting Origin, please make sure to run it as Administrator.

Let us know how you get on afterwards.

 

Cheers,

Nils

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Message 2 of 2 (2,803 Views)

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Re: Origin Launcher AppCrash - Please Help!

Community Manager

@Reav3n  Hi, 

 

First off, please download the Origin installation file from here: https://www.origin.com/download

Next, please navigate to your download folder and right click the "OriginThinSetup.exe" file and choose "Run As Administrator".

 

If that still does not work, and the installation fails, please follow the below steps in exact order:

  1. Manually uninstall Origin.
  2. Run CCleaner.
  3. Restart your router/modem and do a Clean Boot.
  4. Make sure that your UAC is enabled and set to notify.
  5. Download the latest version of Origin and install the client - make sure to run the setup file with administrator rights.
  6. Add firewall/antivirus exceptions for Origin and open the needed ports.
  7. When starting Origin, please make sure to run it as Administrator.

Let us know how you get on afterwards.

 

Cheers,

Nils

Message 2 of 2 (2,804 Views)
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