Origin Is basically white

by Narwhaltubers
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Original Post

Origin Is basically white

★ Novice

So I opened up origin and it responded but when I open it up it's just white, and doesn't allow me to type in my username or password. I have talked with someone but the game keeps on asking me to update, when I reinstall and the launcher still isn't working and it has been doing this for a day now. I have cleared the cache made it run as administrator. But nothing has worked Please help!  

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Re: Origin Is basically white

Community Manager

Hey @Narwhaltubers let's start by clearing the Origin Cache as it generally fixes the issue that you are seeing.

 

You can clear the Origin Cache by following the steps below:

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Restart your PC and log back into Origin

Let me know how you get on.

 

Darko

Darko.png
Message 2 of 3 (286 Views)

Re: Origin Is basically white

★ Novice

I tried the exact steps you said but it still didn't work thank you for the advice though!

Message 3 of 3 (245 Views)