Origin Game Library Empty Boxes

[CoreyTheBoss250]

So I logged in to Origin for the first time in a while and went to my game library and saw what you see in the screenshot. I've tried everything I really could, like: Restarting PC, Clearing Cache, and Reinstalling Origin but the games still look like this. I also cant play them or download them. This is only happening in my PC. On Origin.com and on other computers, they show up fine. I'm at a loss. What do I do?

[EA_Darko · Accepted solution]

Based on the image you attached @CoreyTheBoss250 clearing the cache is the way to go. At times you may need to do it a second time and ensure that you do not skip any steps or deviate in any way from the steps.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[EA_Darko · Accepted solution]

Based on the image you attached @CoreyTheBoss250 clearing the cache is the way to go. At times you may need to do it a second time and ensure that you do not skip any steps or deviate in any way from the steps.

You can clear the Origin Cache by following the steps below:

1. Completely log out and close down Origin
2. Hold down the Windows key and R
3. Type in "%ProgramData%" (without quotes) and click OK
4. Now open the Origin folder.
5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
6. Hold down the Windows key and R
7. Type in "%AppData%" (without quotes) and click OK
8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
9. Click on the word "AppData" at the top of your window
10. Open the Local folder here
11. Delete the Origin folder listed here
12. Restart your PC and log back into Origin

Darko

[CoreyTheBoss250]

I did that to the letter, with the same result. Nothing changed ):

[EA_Darko]

That's odd @CoreyTheBoss250.

The next thing to try is reinstalling Origin:

1. Close the Origin client.
2. Open the Control Panel (find it by searching “Control Panel” in the Start menu).
3. Click on Uninstall a program under Programs.
4. Click on Originand uninstall.
5. Reinstall Origin, then try installing your game again.

Let me know if it helps.

Darko

[CoreyTheBoss250]

Nothing. It's still the same.

[EA_Darko]

Can you grab a screenshot of the issue as you are seeing it @CoreyTheBoss250?

That reinstalling has not helped nor has clearing the cache then it would be great to see what it is you are seeing.

Darko