Hello,
At Answer HQ we are not able to help with security issues. You need to contact a game advisor.
When contacting a game advisor, use another account and keep the following information ready:
# A game serial number to locate your account (Gamertag, PSN ID or character names could be accepted if needed)
# Your contact e-mail address
# The e-mail address from the hacked account
# Your real birth date
# Birth day needed for account setup
Please read the following page on how to keep your account save:
http://help.ea.com/uk/article/how-to-maintain-account-security/
To contact a game advisor, please visit the following site:
http://help.ea.com/en/contact-us/
# Login to the site by clicking on "LOG IN" in the menu bar, top right.
# If you need to change language, click on the language in the menu bar on the left
# Search the game you need help with.
# Select the game by clicking on the image and click next.
# Select platform and click next
# Select a topic and enter your issue and click next
You will now be provided with the contact options that are available, depending on your country.
With best regards,
inSmithereens
# If an answer was of help to you, please mark it as the solution as it could help others.
# You can reward a helping post by using the XP button.
# Please be aware, I am not an EA employee.
