Origin Account Doesn't Exist?

[LandooneyHelp]

I had a Origin account for a email I used, the e-mail got cancelled unexpectedly and now my Origin account is non-existent. I had Battlefield Hardline full edition, and all of Battlefield 3. All DLCs, etc. The name I used was PenguinD1500 and it's nowhere to be found. How can I fix this?

[EA_Nils · Accepted solution]

@LandooneyHelp Hi,

I would suggest trying any other email addresses you might have to see whether the games are registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

[EA_Nils · Accepted solution]

@LandooneyHelp Hi,

I would suggest trying any other email addresses you might have to see whether the games are registered on that account.
If you are unable to figure out which account it might be, you will need to contact an EA Game Advisor: https://help.ea.com/en/contact-us/new
You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as Product, your Platform, "Manage my account" as Topic, select "Find missing game" and describe your issue to see all available contact options.
If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,
Nils

[LandooneyHelp]

I know what e-mail the PenguinD1500 account was, it was my main Origin account. Whenever I try to go to any of those help.ea links, I get 

The help.ea.com page isn’t working

help.ea.com is currently unable to handle this request.

HTTP ERROR 500

[LandooneyHelp]

My bad, I can go to the link, but when I get to step four, I get that HTTP error and can't fix it..

[EA_Nils]

@LandooneyHelp Apologies.

We are currently experiencing technical issues with our Live Chat: http://help.ea.com/en/article/live-chat-technical-difficulties/

Unfortunately there isn't anything you can do on your end to resolve this, please just stay tuned to the article for updates.

Cheers,

Nils

[LandooneyHelp]

No biggy, I'll check back in a bit.

[Straatford87]

@LandooneyHelp

If you are eager to have us check for your account then you can also directly reach out to us:

[Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/

[EA_Nils]

@LandooneyHelp The issues with the Live Chat on our end have been resolved and should be available again, let me know if you are still experiencing any issues.

Cheers,

Nils

[LandooneyHelp]

I will try out the live chat later on today. Thanks!

[EA_Nils]

@LandooneyHelp Glad to hear that, I hope you got it all resolved.