First of all, if missing games are expansion packs for any of The Sims titles, they will be in game details. When you're in Origin client, right-click on The Sims icon, select View Game Details from the list and scroll down until you see the expansion pack icons - that's where the expansions are right now. Just right-click on them to download them.
If other games are missing, follow the steps below.
1 Click on My Games tab
2 Click the button with a circle arrow to reload the games - you should see all the games on your account afterwards. If anything is missing, change game visibility sttings (top left corner, next to he arrow) to "All Games". You can also quickly switch to "Hidden Games" to make sure that nothing was hidden by an accident.
3 Log out of Origin and back in.
4 If that fails too, try to reinstall the Origin client.
If everything above fails, I would recommend contacting EA Support.
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure that you're signed in and select your country by clicking on the flag in top left corner and picking your country from the list.
3 Enter the name of your game (in your case it will be Origin) and click Next
4 Select the platform you play on and click Next
5 Select the topic (for you it will be Missing Content) and describe the issue
6 Select a contact option. Availability of contact options depends on hour and day of the week.
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I am a volunteer moderator and I don't work for EA. All opinions expressed are my own.
