Not able to refund Vampyr

[YugortBoy]

I'm trying to refund Vampyr (I purchased it yesterday and have yet to launch it) but on the refund page it says that there are no available games to refund. I just want my money back....

[EA_Darko · Accepted solution]

Hey @YugortBoy as it is a third party game I am not sure that it is possible to refund it. The best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[EA_Darko]

Hey @YugortBoy you can find all the information in relation to refunds here: https://help.ea.com/en-in/help/account/returns-and-cancellations/

If you would like we can try and troubleshoot the issue with you and see if we can't get it working.

If you can grab us a DxDiag we can take it from there: https://help.ea.com/help/pc/how-to-gather-dxdiag-information/

Darko

[YugortBoy]

Alright, I appreciate your willingness to help. Here's the DxDiag file

[YugortBoy]

@YugortBoy ...

[EA_Darko]

Hey @YugortBoy I'm not seeing any issues really related to Vampyr there. There are a couple of issues with Windows and programs running so it's no harm running the System File Checker in Windows 10 to see if it finds any issues: https://support.microsoft.com/en-ie/help/4026529/windows-10-using-system-file-checker

Darko

[YugortBoy]

Alright, the files that were once corrupted are now repaired. Thank you for that, but what can we do about me refunding this game?

[EA_Darko · Accepted solution]

Hey @YugortBoy as it is a third party game I am not sure that it is possible to refund it. The best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko