No responses in Live Chat

[EA_Nils]

Thank you very much for the offer. I have forwarded it along to those engineers looking into this issue and if we need anything, I ll get back to you.

One thing that might already help would be the name of your local ISP, just to rule any network issues in that regard.

[Liozaur]

I've tried from two PCs from opposite sides of the city, one ISP is Maxnet Telecom Ltd (http://maxnet.ua/en/) and the other one was ITL Company (http://www.itl.ua/).

[EA_Nils]

Thank you very much, our engineers are still investigating this issue, your info has been helpful in ruling out a network issue.

[Liozaur]

I just went on to check what I could find myself. When I first get connected to an agent I see a GET request like this:

https://sales.liveperson.net/hc/6657116/?lpCallId=1434704757251-103&lpjson=2&cmd=visitorEvents&site=6657116&sessionkey=H5721802261524469683-d5dd959ebee44ef79a6cb1f0c19c5a3bK13793012&se=8

And response:

lpConnLib.Process({"ResultSet": {"lpCallId":"1434704757251-103","lpCallConfirm":"","lpData":[{"eSeq":8,"params":["5754","Kshitiz"],"eName":"startChat"},{"eSeq":9,"params":["visitorTitle","you"],"eName":"visitorSet"},{"eSeq":10,"params":["<span>You are now ready to chat with Kshitiz.<\/span>","info","2","1434704756","","","","3"],"eName":"addLine"},{"eSeq":11,"params":["2","5754","Kshitiz","IE - Kshitiz Srivastava"],"eName":"visitorState"}]}});

Following that it's making similar requests every couple seconds, getting results like these:

lpConnLib.Process({"ResultSet": {"lpCallId":"1434704770214-272","lpCallConfirm":"","lpData":[]}});

All of them since initial agent info have empty lpData and I didn't see any other requests between them.

When I type something I see the following sequence of requests:

https://sales.liveperson.net/hc/6657116/?lpCallId=1434705064061-68&lpjson=2&cmd=visitorRepCommand&params=visitorTyping 1&site=6657116&sessionkey=H5721802261524469683-27c3abbb0ea34b1eaa63bcc1caf704deK13793036&se=12

https://sales.liveperson.net/hc/6657116/?lpCallId=1434705064411-236&lpjson=2&cmd=visitorSays&site=6657116&sessionkey=H5721802261524469683-27c3abbb0ea34b1eaa63bcc1caf704deK13793036&text=test&lastLineTime=1434705064411&se=12

https://sales.liveperson.net/hc/6657116/?lpCallId=1434705065075-831&lpjson=2&cmd=visitorRepCommand&params=visitorTyping 0&site=6657116&sessionkey=H5721802261524469683-27c3abbb0ea34b1eaa63bcc1caf704deK13793036&se=12

Response to which is same as for cmd=visitorEvents above, with empty lpData.

Hope it helps.

[EA_Nils]

Thank you, I have passed that on as well!

[EA_Nils · Accepted solution]

I will mark this thread as solved now as the underlying issue with you had wanted to contact us about has since been resolved.

That said, we are still working on the chat issues thanks once again for all the information you have provided.

Cheers,
Nils

[EA_Nils]

@Liozaur If you are still around, I'd appreciate if you could briefly attempt to create another case using chat to see whether the behavior is still the same.

Thank you very much in advance,

Nils

[weemia323]

I need help wont take my payment info this is horrible. I would like this resolved asap

[Liozaur]

Doesn't look like anything changed. Tried both using existing case and creating a new one. Of course, I made sure to disable all my addons, extensions and user scripts before that, using Ffirefox 38.0.5.

[EA_Nils]

Thank you for checking, forwarded to the team to let them know that their changes did not resolve the issues.