Re: No access to my e-mail account

by EA_Darko
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Original Post

No access to my e-mail account

★★★ Newbie

I have no acces to email that my EA account is connected with. The story beggins when someone decided to get acces to my email account. As soon as I could i have changed my email address on every site I could remind, and then deleted my email account, to prevent anyone's possibility to make something "bad" to me. Unfortunately I forgot about EA account and noticed that somebody got acces to my EA account too, changed only the "safety question" and my birth date, but, fortunately, he hasn't changed my password, so I can still login using my email, which is not existing anymore and my password. I have contacted with EA Poland, but they refused to let me change my email to the new one, even if I gave them one of the CD-Keys for the game that I bought "physicaly" and added to my account. I have no idea how to prove that I am me, so maybe you guys could help me. I hope everything is understandable :D 

Message 1 of 2 (175 Views)

Re: No access to my e-mail account

Community Manager

We can't help with account-based issues on AHQ @VAAS_PL, as such you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Darko.png
Message 2 of 2 (147 Views)