Need help accessing my account

[brremi2]

I'm unable to access my account with user id brremi007 where I play through my PC. I have tried to send a password reset but the email never comes through. I created this account to be able to post on the forums. and try to resolve the issue. I've waited for a few days but the email hasn't made it to my inbox or my spam folder.

[Babyhuehnchen · Accepted solution]

Hello @brremi2

Please do the following:

Go to https://help.ea.com/en/contact-us/.

1. Go to contact us

2. Press your Game/Your Platform and select the problem you are having

3. Press Contact options

4. Scroll to chat and specify your problem

5. Press Chat now

For futher information, please check here http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

If there is no chat option available, please call customer service on your phone or try describing your problem a little bit different, so "Livechat" show up as an option.

Greetings,

Babyhuehnchen

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[Babyhuehnchen · Accepted solution]

Hello @brremi2

Please do the following:

Go to https://help.ea.com/en/contact-us/.

1. Go to contact us

2. Press your Game/Your Platform and select the problem you are having

3. Press Contact options

4. Scroll to chat and specify your problem

5. Press Chat now

For futher information, please check here http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

If there is no chat option available, please call customer service on your phone or try describing your problem a little bit different, so "Livechat" show up as an option.

Greetings,

Babyhuehnchen

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