My security question is in Russian, how can I answer it?

by dramsfeld
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My security question is in Russian, how can I answer it?

★★★ Newbie

I want to change my EA password but it appears to do this (after logging in), I have to answer my security question.

 

Unfortunately this is in Russian, and even though I can translate it, I don't know what the answer is. How do I reset this and/or change my password?

 

Thanks

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Re: My security question is in Russian, how can I answer it?

Community Manager

@dramsfeld Hey, if the language for your security question has been changed, it sounds like your account has been compromised. 

 

If you reach out to support, they can revert the changes and help to add extra security to your account. 

 

http://help.ea.com/en/article/contact-ea-help/

 

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.


Thanks. 

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Re: My security question is in Russian, how can I answer it?

Community Manager

@dramsfeld Hey, if the language for your security question has been changed, it sounds like your account has been compromised. 

 

If you reach out to support, they can revert the changes and help to add extra security to your account. 

 

http://help.ea.com/en/article/contact-ea-help/

 

If you're not in the US, be sure to click the flag icon in the top left of the page to change the region.


Thanks. 

David.png
Stay and Play.png
Message 2 of 2 (8,172 Views)
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