My purchased game will not show up

[ktdoss11]

I purchased the Sims 4 Outdoor Retreat and it is not showing up in My Games folder. I have restarted my origin account, logged out and logged back in, and I also unistalled origin and reinstalled it. My game is still not showing up.

[yahel_1]

You will have to contact a Game Advisor by using this link: https://help.ea.com/en/contact-us/new/

Select your game (Sims 4) from the list
Select a topic for the best results.
Scroll to the bottom and select Contact Us.
Select your platform and list a short description of your problem.
Select live chat or call me to request a call back from an advisor.