My origin won't go online

[kassidyw]

My origin app on my laptop won't let me connect to online and I just bought a add on to my sims 4. I know I have internet access. I can't figure out what's wrong. Please help I don't want to waste $40 bucks on a game I can't play

[MADrag0n · Accepted solution]

Hello @kassidyw. if @CitrusViking's advice dont help try

Check hosts file https://support.microsoft.com/kb/972034

Run command line as Admin and enter a commands:

netsh http flush
netsh branchcache reset
netsh winsock reset
netsh interface ipv4 reset
netsh interface ipv6 reset
netsh interface tcp reset || netsh interface reset all
netsh advfirewall reset || netsh firewall reset
route -f

Restart PC.

[CitrusViking]

Try clearing the Origin cache to see if that helps at all. Sometimes it stores old information.

[MADrag0n · Accepted solution]

Hello @kassidyw. if @CitrusViking's advice dont help try

Check hosts file https://support.microsoft.com/kb/972034

Run command line as Admin and enter a commands:

netsh http flush
netsh branchcache reset
netsh winsock reset
netsh interface ipv4 reset
netsh interface ipv6 reset
netsh interface tcp reset || netsh interface reset all
netsh advfirewall reset || netsh firewall reset
route -f

Restart PC.

[EA_David]

@kassidyw Hey, if the steps listed are ineffective (it's quite probable that they will help, be sure to try them) can you post exactly how it's failing, including any error messages?

If there's no error message can you describe the exact sequence when it fails to go online?

Thanks.