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My mail address could not change

by sfiratn
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My mail address could not change

★★★ Newbie

Hi, 

 

I was using my playstation since 2012 with [edit: email address removed] than this mail address is closed. Than I changed already my PSN account to the new mail address [edit: email address removed] but at the same time I want to update my mail address also inside the Fifa game but it is not accepting my password ... I can log in with my PSN login to the EA Support but when I click the update informations its asking me password even I write the correct password, it wonts login .. Please update my e-mail address [edit: email address removed] to [edit: email address removed]. 

 

You can check from my Playstation FIFA 19 Account INFO attached to this ticket . 

 

Please update my email address to [edit: email address removed] even this is not my problem it was automatically linked my old psn account but when I update my psn account e-mail Fifa won't ... 

 

Thank you, 

Message 1 of 2 (63 Views)

Accepted Solution

Re: My mail address could not change

Community Manager

Hey @sfiratn if you want to update your account info and are unable to do so then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

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Message 2 of 2 (23 Views)

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Re: My mail address could not change

Community Manager

Hey @sfiratn if you want to update your account info and are unable to do so then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

 

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

 

Finally, you can choose to receive a callback or begin a chat.

 

Darko

Message 2 of 2 (24 Views)

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