My account was stolen!

[sssr33]

Hi!

By 10.26.2012 at 17:56 (GMT+2) I have received email that my account email had been changed. But I had not changed it. So would You be as so kind as to explain to me what I should do to restore my account.

[crinrict · Accepted solution]

You will need to contact Customer Support.

See this thread for details http://answers.ea.com/t5/Battlefield-3/IMPORTANT-Procedure-for-hacked-compromised-accounts/td-p/6752

[EA_Francois · Accepted solution]

Hello there,

First select a product: if it is your Origin account that has been accessed and changed without your consent, then type "Origin" in the first chat box, under "Product". This will offer another option, "Category". Select "Account/Registration", and then you have a final step in which you have to pick the platform. Select "PC".

This will give you a list of contact options available to you, depending on the time of day and country you live in.

[crinrict · Accepted solution]

You will need to contact Customer Support.

See this thread for details http://answers.ea.com/t5/Battlefield-3/IMPORTANT-Procedure-for-hacked-compromised-accounts/td-p/6752

[sssr33]

Please tell me step by step what I should to do ? I folowed by https://help.ea.com/contact-us and doesn't find anything usefull such as support email or live chat only phone contact but this is not to much convinient.

[EA_Francois · Accepted solution]

Hello there,

First select a product: if it is your Origin account that has been accessed and changed without your consent, then type "Origin" in the first chat box, under "Product". This will offer another option, "Category". Select "Account/Registration", and then you have a final step in which you have to pick the platform. Select "PC".

This will give you a list of contact options available to you, depending on the time of day and country you live in.