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Re: My account is potentially under attack

by EA_Barry
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My account is potentially under attack

★★ Newbie

So over the past week I have reason to believe that my EA account has caught the eye of someone else and trying to go through the EA support without the forums has proven to be ineffective at best. So the problem at hand is that I recently turned on verification for my account to add security, which thank you for adding such a feature, however now my email is getting a couple notifications about "verification request" and "if this isn't you, change your password. 

 

My question is "Is there any other means of insuring my account's security other than changing my password every single time AND could I potentially see WHERE these logins take place so I know it's not me requesting these logins?"

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Re: My account is potentially under attack

Community Manager

@skoomascum 

 

Enabling Login Authentication as you have done is the best way to keep your account secure.

 

Resetting your password is advised though:

 

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/#resetpassword

 

If you have reason to believe at some point in the future your account may have been compromised, please see the following link for info and steps to take:

 

https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now

 

Thanks.

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Re: My account is potentially under attack

Community Manager

@skoomascum 

 

Enabling Login Authentication as you have done is the best way to keep your account secure.

 

Resetting your password is advised though:

 

https://help.ea.com/en-us/help/account/if-you-forgot-your-ea-account-id-or-password/#resetpassword

 

If you have reason to believe at some point in the future your account may have been compromised, please see the following link for info and steps to take:

 

https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now

 

Thanks.

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