My account is blocked

by EgeMelihK
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Original Post

Re: My account is blocked

Community Manager

Hey @VasanthJ if you have a TOS violation on your account then you will need to speak to our Terms of Service team.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

  1. Click Contact usat the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

 

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Message 11 of 15 (433 Views)

Re: My account is blocked

★★★ Newbie

i have send an email and i have a case opened and i am waiting for an answear because my account hasbeen blocked too because of terms and conditions yet i have not violated any term so far so i dont understand why my account has been baned or blocked without any warning or reason and i would liek a valid answear

Message 12 of 15 (366 Views)

Re: My account is blocked

Community Manager

Hey @Deezbile you will need to wait to hear back from the team.


Darko

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Message 13 of 15 (317 Views)

Re: My account is blocked

★★★ Newbie

Hello, my account was mistakenly blocked, can you please restore it?

Message 14 of 15 (254 Views)

Re: My account is blocked

Community Manager

Hey @Bogenga you will need to reach out to our TOS team using the steps I posted above.

 

Darko

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Message 15 of 15 (217 Views)