My account has been banned mistakenly.please help me unlock my account! [ Edited ]

[Alucard_ECHO]

Dear EA Customer Service,

I found out that my Origin Account was Banned. Two days before,I charged for Battlefiled V use PayPal,and today,I received refund automatically.

However, when I tried to log in Origin, I failed to do so ,  and a double check online indicated that my account has been banned.

I don't know what I have done wrong.

please unlock my account if you check it that I am a legal owner of Origin

Thank you

[Edit: screenshot removed for security reasons]

[IIPrest0nII · Accepted solution]

@Alucard_ECHO 

Please contact EA ToS: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

WHEN YOU'LL HEAR FROM US

We review each form we get on a case-by-case basis. While we try as hard as we can to reply within five business days, we’re human. Sometimes we’ll need longer to do it right.

Look for emails from noreply@ea.com. We send our first emails about bans and suspensions and our replies to you from that address.

[IIPrest0nII · Accepted solution]

@Alucard_ECHO 

Please contact EA ToS: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

WHEN YOU'LL HEAR FROM US

We review each form we get on a case-by-case basis. While we try as hard as we can to reply within five business days, we’re human. Sometimes we’ll need longer to do it right.

Look for emails from noreply@ea.com. We send our first emails about bans and suspensions and our replies to you from that address.