Re: My acc got hacked BUT I got it back. I need help with setting up the sec. ?'

by EA_David
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My acc got hacked BUT I got it back. I need help with setting up the sec. ?'s

★ Novice

Its not that I cant find them or anything like that, its that the guy who hacked my account changed my personal question to something in Russian and I cant copy it and paste it into google translate so I don't even know what it says. I changed my password and everything but it would be nice to add the whole login verification so that this doesn't happen again. Also it'd be pretty nice to change my username from what he changed it to now. Is there an email I can contact or anything? I couldn't find one earlier. Thanks

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Re: My acc got hacked BUT I got it back. I need help with setting up the sec. ?'

Community Manager

@Kyabados Hey, good job for catching this. 

You can use this link to get started. Make sure the flag icon in the top left matches your region then choose Contact Us to get the ball rolling. 

 

http://help.ea.com/en/contact-us/ 


As well as changing the SQA, support can also help with updating your name and adding extra security to your account going forward. 

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Re: My acc got hacked BUT I got it back. I need help with setting up the sec. ?'

Community Manager

@Kyabados Hey, good job for catching this. 

You can use this link to get started. Make sure the flag icon in the top left matches your region then choose Contact Us to get the ball rolling. 

 

http://help.ea.com/en/contact-us/ 


As well as changing the SQA, support can also help with updating your name and adding extra security to your account going forward. 

David.png
Stay and Play.png
Message 2 of 2 (203 Views)