My Origin Account was Hacked

[naqvii9]

Today I recieved an e-mail saying that the e-mail linked to my account was changed. I was pretty sure I haven't done this so I changed it back via the link in the e-mail itself. But when I logged into my account ALL MY INFO changed. My birthday, my ID, my real name, only my Avatar and my games were still the same.
How can I solve this?

[Leora85 · Accepted solution]

@naqvii9 Account issues can only be dealt with by a game advisor. You can open a hacked account support ticket here. See this page for more information.

Be aware that these issues often have to be dealt with by phone for security purposes. If live chat is an option, be aware that the estimated wait time can be wrong until it gets under 5 minutes. If you're left waiting for an unreasonable amount of time, it may be your browser, try a different one.

Good luck

[naqvii9]

Ps: My account name isn't even navqii9, It was supposed to be Artch1, as I can prove in this post: http://answers.ea.com/t5/Miscellaneous-Issues/Info-request-Cannot-process-this-city-at-this-time/m-p...

[Leora85 · Accepted solution]

@naqvii9 Account issues can only be dealt with by a game advisor. You can open a hacked account support ticket here. See this page for more information.

Be aware that these issues often have to be dealt with by phone for security purposes. If live chat is an option, be aware that the estimated wait time can be wrong until it gets under 5 minutes. If you're left waiting for an unreasonable amount of time, it may be your browser, try a different one.

Good luck