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Re: My Games are Empty?

by puzzlezaddict
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My Games are Empty?

★★ Newbie

I ordered Sims 4, the University one, which was 40.

I followed the directions and downloaded Origin and went to the MyGames section. It keeps saying there's nothing there but I have the email conformation that I have it.  

Please help.

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Re: My Games are Empty?

@Gggg7755  Do you own the Sims 4 base game too?  If not, you can't play Discover University, which is an add-on pack.  In case you need it, the base game is $5 on Origin, at least until the sale ends in about 14 hours (until 10 am Pacific time/1800 UTC).

 

https://www.origin.com/usa/en-us/store/the-sims/the-sims-4/offer-selection

 

If you do own the base game already, try clearing Origin's cache (Windows) or running the Origin reset tool (macOS) to force Origin to refresh its data.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

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I don't work for EA. I'm just trying to help fellow players with their games.
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