My EA account connected to my Xbox is incorrect.

[Nickdarkstone]

I need help, there is an email I do not recognize connected to all my EA games on my Xbox.

[EA_Arrenai · Accepted solution]

Hey there, @Nickdarkstone.

For issues like these, they do need to be handled by one of our EA Help advisors. If you're having difficulty with live chat, please give these a try:

• Try another web browser for chat
• Try the phone option
• Try reaching out to @EAHelp on Twitter

Please give those a try and let us know how it goes.

Arrenai 

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[Nickdarkstone]

@Nickdarkstone I've also tried to use the live chat multiple times, still getting no response.

[EA_Arrenai · Accepted solution]

Hey there, @Nickdarkstone.

For issues like these, they do need to be handled by one of our EA Help advisors. If you're having difficulty with live chat, please give these a try:

• Try another web browser for chat
• Try the phone option
• Try reaching out to @EAHelp on Twitter

Please give those a try and let us know how it goes.

Arrenai 

---

Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

[sriharsha71187]

I have submitted the web form for account recovery twice and twice the case was closed saying there is some issue with the information I submitted. I am lost here. Waste of money . 

[EA_Arrenai]

Hey there, @sriharsha71187.

When submitting an account recovery form, it's best to be as complete as possible. The more information you can share, the easier it is to verify ownership and get things updated for you.

If you have access to the email on the account, or secondary email if you set it up prior to losing access, you can use those to verify, as well.

On Answers HQ, as this is a public forum, we're not able to assist with account issues for the security of your account.

Arrenai 

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Was your issue resolved by a great post?  Accept as Solution

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