Missing points & package no longer available

[nelsoncastro974]

I purchased points but there is no credit on my account and the package is no longer available. What can I do?

The transaction took place almost 36 hours ago.

[Straatford87 · Accepted solution]

@nelsoncastro974

As mentioned by @iDF-Rad1cal, we won't be able to troubleshoot billing issues via the forum. But our EA Advisors are more than happy to assist you with this.

Lastly, which game is this referring to?

[iDF-Rad1cal]

Hi.
You should contact origin live support and give them a proof of purchase.

[Straatford87 · Accepted solution]

@nelsoncastro974

As mentioned by @iDF-Rad1cal, we won't be able to troubleshoot billing issues via the forum. But our EA Advisors are more than happy to assist you with this.

Lastly, which game is this referring to?