Missing Games on Origin Account

[hamiltta95]

I am having difficulty accessing my games on Origin. I have all the Sim 3 games on my account and I haven't played them in a while because my laptop has been broken. When I tried to download my games from Origin, they were all missing except the original Sims 3 game. All my expansion packs and stuff packs are gone. When I try to enter in the code for them to show up, it says the code has already been used. I am not sure what to do. Please help.

[EA_Nils · Accepted solution]

@hamiltta95 Hi,

We recently changed how some expansions show up in the Origin Client. You can now find them in a different place, just right-click the Sims 3 game tile under "My Games" and choose "View Game Details".

Check out this thread here for a detailed visual guide: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200

Let us know if you still have any questions afterwards.

Cheers,

Nils

[EA_Nils · Accepted solution]

@hamiltta95 Hi,

We recently changed how some expansions show up in the Origin Client. You can now find them in a different place, just right-click the Sims 3 game tile under "My Games" and choose "View Game Details".

Check out this thread here for a detailed visual guide: http://answers.ea.com/t5/Origin/Missing-expansions-Be-sure-to-check-here/td-p/4438200

Let us know if you still have any questions afterwards.

Cheers,

Nils