Mac OS upgrade

[shan_jun72]

Why doesn't origin and the Sims games work on the new Mac OS and when will this be fixed?

[EA_Nils]

@shan_jun72 Hi,

Apologies for the late reply. It is possibly that you are affected by an issue with our Origin Client. The good news is that we just implemented a fix for our beta client, that might already resolve this for you. We plan to roll it out to everyone soon, but if you do want to install it in the mean time just follow these steps:

1. Open Spotlight search.
2. Type in ~/Library 

3. Navigate to Macintosh HD/Library/Application Support/Origin.
4. Select the local.xml file.

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5. Open the local.xml file with TextEdit, by clicking on the Edit menu and choose Open with > TextEdit.

6. Scroll down to the end of the XML file and locate the </Settings> tag.
7. Paste the following information above front of </Settings>:

• <Setting value="true" key="BetaOptIn" type="1"/>

8. Save the file.
9. Launch the Origin client to begin the latest Beta update.

Let us whether this resolves the issue for you or whether you are still unable to start the Origin Client to play your Sims games.

Cheers,

Nils