Re: Lost product codes sims 3 expansion packs

by sidhu1125
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Lost product codes sims 3 expansion packs

★★★ Newbie

I bought games for sims 3 through origin but when I had to change computer I lost my codes now I can't download the games I had already bought  and they are on my order history - how can I get my codes back

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Re: Lost product codes sims 3 expansion packs

★★★★ Guide

Hey @SimTasticSimmer,

 

If you are using the correct Origin account, your expansions should be there. You will not need the codes to download them again. 

 

Please refer to this post and see if they appear for you : http://answers.ea.com/t5/The-Sims-3/FAQ-New-Origin-Layout-for-The-Sims-3-Expansion-Packs/td-p/464139...

 

If they don't appear, it may mean that you are logged in using a wrong account. Try checking all your email addresses to see if you have any other EA Account.

 

If all else fails,  it will be best to contact EA Customer Support to get assistance. It would be helpful to have all your account information ready. You can contact them here :https://help.ea.com/in/contact-us/new/?product=the-sims-3


If you are unable to sign in, you can choose the option Having trouble accessing your account? on the Sign In page.
Please note that selecting Manage My Account and then Account Security may not always give the option to contact Live Chat support.
You can get more information on contacting support by following this link : http://help.ea.com/in/article/contact-ea-help/

 


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