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Lost access to origin account email

by donknotts464
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Lost access to origin account email

★★ Newbie

When I first created my actual origin account I used a school email, not smart I know, but I no longer have access to that email.  I have since forgotten the password used and I can't access the email to reset my password.  Is there anyway to change the account email without logging in?

Message 1 of 16 (121,285 Views)

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Re: Lost access to origin account email


@blakeyost wrote:

I can no longer access the email associated with my EA account and therefor need to change the email and password to my account. how can I reset my info without using the email because EA only relies on a one way system to reset which is the email so how am I supposed to fix my information if I cant even access my email?


@blakeyost In that case you will need to contact EA support as was mentioned above:  How to contact EA support

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Message 8 of 16 (119,229 Views)

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Re: Lost access to origin account email

Community Manager

@donknotts464 Hi,

 

You will need to contact an EA Game Advisor, they can help you in recovering the account and updating the associated email address. If you cannot use your primary account to do so, you can just create a second account and use that one ( I am assuming the one you have just used to post here on Answer HQ would suffice): https://help.ea.com/en/contact-us/new

 

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

 

Log in with your Origin account and choose a Product, your Platform, a Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

 

Thank you,

Nils

Message 2 of 16 (121,192 Views)
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Re: Lost access to origin account email

★★ Newbie

  Hello, to whome ever it may concern at EA games. I would really like some help on being able to access my orginal orgin account (malique1127) i recently had to restore my computer and lost all of my personal data, including access to my orgin accont as listed above with all of my game data, and no longer have access to my email associated with the account.I have now been forced to create a new account and unable to reinstall my game that i have already purchased because the product code has been used. as you can see my new orgin id is (malique-woodard) please help me with some sort of soulution a.s.a.p. as I am unable to reach EA games via phone. THIS WILL BE GREATLY APPRECIATED

Message 3 of 16 (120,699 Views)
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Re: Lost access to origin account email

EA Staff

What exactly happens or goes wrong when you try to schedule a call back?

Message 4 of 16 (120,695 Views)
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Re: Lost access to origin account email

★★ Newbie

  The page wouldt load I have just requested a call back and im still waiting to chat with a live support agent. As for now I will let you know how it goes.

Message 5 of 16 (120,684 Views)
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Re: Lost access to origin account email

Community Manager

@Malique-Woodard Hi,

 

Unfortunately I can neither see a call me request, nor a live chat in our system. Just to make sure that you are in the right section, I will link you the page once more: https://help.ea.com/en/contact-us/new

 

You can find details on how to do so here: http://help.ea.com/en/article/contact-ea-help/

 

Log in with your Origin account and choose "Origin" as Product, your Platform, "Account Management" as Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

 

Please let us know if you still experience any issues with the page.

 

Thank you,

Nils

Message 6 of 16 (120,668 Views)
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Re: Lost access to origin account email

★★ Newbie

I can no longer access the email associated with my EA account and therefor need to change the email and password to my account. how can I reset my info without using the email because EA only relies on a one way system to reset which is the email so how am I supposed to fix my information if I cant even access my email?

Message 7 of 16 (96,329 Views)
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Re: Lost access to origin account email


@blakeyost wrote:

I can no longer access the email associated with my EA account and therefor need to change the email and password to my account. how can I reset my info without using the email because EA only relies on a one way system to reset which is the email so how am I supposed to fix my information if I cant even access my email?


@blakeyost In that case you will need to contact EA support as was mentioned above:  How to contact EA support

Message 8 of 16 (119,230 Views)
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Re: Lost access to origin account email

★★ Newbie

I have exactly the same problem to a tee

Message 9 of 16 (85,519 Views)
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Re: Lost access to origin account email

★★ Newbie

I'm having the same exact issue. Although I have another account that I now use, I still can't add all off my sims 3 games and expansion packs to my current because the redemption code is consumed from my first account. Help? 

Message 10 of 16 (85,248 Views)
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