Lost access to old EA account

[DecemberPlays]

I need help either getting access to an old EA account (that I have not had the e-mail address to in years) or merging that old account to my new one. My old account is linked to my XBOX gamertag, and I am unable to link it to a new one that I do have access to as it is alrealy linked to one.

Thanks,

David

[EA_Francois · Accepted solution]

Hello David,

For any account maintenance, persona assistance or code related queries, please contact a Game Advisor using the Contact Us page.
 

First select a product: if it is your Origin account that has been accessed and changed without your consent, then type "Origin" in the first chat box, under "Product". This will offer another option, "Category". Select "Account/Registration", and then you have a final step in which you have to pick the platform. Select "PC".

This will give you a list of contact options available to you, depending on the time of day and country you live in.

If the email address of your account was changed without your knowledge, you will need to verify ownership by providing game codes, billing information (if available), personas that are on the account and the date of birth used when creating the account.

[EA_Francois · Accepted solution]

Hello David,

For any account maintenance, persona assistance or code related queries, please contact a Game Advisor using the Contact Us page.
 

First select a product: if it is your Origin account that has been accessed and changed without your consent, then type "Origin" in the first chat box, under "Product". This will offer another option, "Category". Select "Account/Registration", and then you have a final step in which you have to pick the platform. Select "PC".

This will give you a list of contact options available to you, depending on the time of day and country you live in.

If the email address of your account was changed without your knowledge, you will need to verify ownership by providing game codes, billing information (if available), personas that are on the account and the date of birth used when creating the account.