Login verification problem

[GaladirLugnir]

hi everyone 

ı can't log in to my secondary origin account and he is asking me to  " enter the 6 digit verification code generated by your app authenticator " and ı don' know backup codes please help guys

[EA_Nils · Accepted solution]

@GaladirLugnir Hi again,

You could try using another browser, or clearing your browser's cache. If that still doesn't work, you could also call our UK number directly: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

Let me know how you get on.

Cheers,

Nils

[GaladirLugnir]

please help

[EA_Nils]

@GaladirLugnir Hi,

If you never set that up, nor have back up codes, you will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country.

To reach support without signing in, open an Account Security ticket. At the bottom of the login form, you will see the option, "Click here if you cannot sign in." Click that link to proceed.

Let me know if you have any further questions.

Cheers,

Nils

[GaladirLugnir]

ı did it what you say but when ı clicked to next its still loading the screen here is the photo

[GaladirLugnir]

---

@EA_Nils wrote:

@GaladirLugnir Hi,

If you never set that up, nor have back up codes, you will need to contact an EA Advisor: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country.

To reach support without signing in, open an Account Security ticket. At the bottom of the login form, you will see the option, "Click here if you cannot sign in." Click that link to proceed.

Let me know if you have any further questions.

Cheers,

Nils

---

please help me Nils please

[EA_Nils · Accepted solution]

@GaladirLugnir Hi again,

You could try using another browser, or clearing your browser's cache. If that still doesn't work, you could also call our UK number directly: +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

Let me know how you get on.

Cheers,

Nils

[GaladirLugnir]

thank you and thank to all origin stuff ı solved my problem Nils have a nice day. :D