Log in problem

[chrronnos]

Hello

I was trying to log in using Origin aplication and Origin website but I was getting this message everytime: "Your credentials are incorrect or have expired. Please try again or reset your password."

I am 100% sure that I was using correct password.

I was able to change my password and I can now log in without issues... but I'm a bit concerned why this happened in the first place and why my password was not accepted. EA servers having some problems maybe?

I have found here: https://forums.ea.com/en/the-simpsons-tapped-out/discussion/82158/password-reset-by-ea-today that others had the same problem recently.

Can anyone explain what is going on?

[holger1405 · Accepted solution]

@henevold

In this case, I would recommend to contact EA directly. (If you are not from the US change the country in the top right corner.)
Let them have a look at your account, if the problem is not local they should see it.

If you have trouble with the contact attempt look at this guide.

[Straatford87]

@chrronnos

The message "Your credentials are incorrect or have expired. Please try again or reset your password." can be an outage with the login servers from our side, or a security issue on the side of the player where sometimes they are asked to login again - this can for example be due to inactivity.

If this error occurs for you again then you can try to clear both the browser and Origin cache before relogging. And lastly, your account is still safe and secure so there is no need to worry about that.

[henevold]

I have the same problem "Your credentials are incorrect or have expired. Please try again or reset your password."

Tried most fixes. Uninstalled origin, clear caches and more....still no luck

[holger1405]

@henevold

Did you reset your password as well?

[henevold]

Of course. 

Still no luck. It is fine to log in to ea(here).

and i Get an error Even if i try to register a new account on origin(unavailable)

[holger1405 · Accepted solution]

@henevold

In this case, I would recommend to contact EA directly. (If you are not from the US change the country in the top right corner.)
Let them have a look at your account, if the problem is not local they should see it.

If you have trouble with the contact attempt look at this guide.

[henevold]

@holger1405

It worked when I contacted EA directly. Thank you:-) 

[StaFFDoG25]

What did you do in Ea directly to fix it. How could you fix and then it worked?? can you pls tell me, its emergency!!!!! I have same problem and also I tried that at least 4 times but my account still doesn't work

[IIIAswark_HDIII]

How do I contact EA directly? Yes you put the link there but I feel like I have been running in cyrcles with this ):

[holger1405]

@IIIAswark_HDIII 

https://help.ea.com > Games > Origin > Contact (on the bottom of the page) > PC > manage my account.

If that don't helps, here is an EA contact guide.

 If all this fails and call becomes the only option, you can use a Voice-Over-IP service like Skype, Viber, or Google Voice for this call to reduce the cost. Just put your location in the Voice-Over-IP service to UK. (UK number  +44 203 0141818 (Available 9AM-9PM GMT, Monday through Saturday)

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Poland  +48 22 39 70 840
 
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