Live chat doesn t send messages

[AndreiGG123]

Hello, so the problem is that EA LIVE CHAT doesn't send messages if i wait like 3 - 4 minutes for an agent response.What should i do? I can't call because my country isn't supported and if i email i will never get back a response.

[iluminatethesky · Accepted solution]

Hey @AndreiGG123

It may take some time to receive a response on Twitter.

Also, for Live Chat, they have limited hours on the Weekends, which is why you may not see an Option. I wouild recommend trying to reach them in the Morning whenever possible.

Thanks

- iluminate

[iluminatethesky]

Hey @AndreiGG123,

Sorry to hear about thus.

Can you try clearing everything in your Web Browser, and try starting a new Live Chat?

If you're still having issues, you can also try contacting on Twitter:

https://www.twitter.com/EAHelp

Thanks

- iluminate 

[AndreiGG123]

Hi, so now i dont even have the option to livechat because it dissapeared.. And on twitter i never got an response so..

[iluminatethesky · Accepted solution]

Hey @AndreiGG123

It may take some time to receive a response on Twitter.

Also, for Live Chat, they have limited hours on the Weekends, which is why you may not see an Option. I wouild recommend trying to reach them in the Morning whenever possible.

Thanks

- iluminate

[AndreiGG123]

Thank you

[iluminatethesky]

@AndreiGG123

You're very welcome, I hope you're able to get these issues resolved

- iluminate