I will preface this by saying that I have been trying to address this with an Advisor for over a year. Both callbacks and Chat are dead ends. EA Help is broken.
I purchased a Madden game for PS3 roughly 10 years ago. At the time, I created an EA account with a gmail.com email address and linked it with my PSN account. I purchased Madden 20 last year. The game attempts to connect to that EA account using that gmail address. The gmail address is greyed out and cannot be changed. I do not have access to that email account. I have long since forgotten the password, and Google does not support old email accounts and does not give me any options to access it now.
I need to unlink my PSN from that old EA account and connect it to my new EA/Origin Account that I have used for the last few years.
Sony/Playstation does not give me any way to do this. This must be done from the EA side.
I will say it again. Attempting to contact EA Advisors is a total dead end. Trying to initiate a chat session ends up with pop up chat windows that do not pop up. This despite multiple attempts to clear cookies and chache, changing permissions settings, and across multiple browsers on multiple computers. Attempts to request a callback results in the assurance that EA has sent me an email with my case information that were never sent, and no phone call to the number I left.
This is a problem that I am not allowed to resolve myself. I require the assistance of somebody from EA. EA's avenues for resolution are broken.
Please advise my next steps.
