Linked Account - No xbox account associated with email?

[moprey60]

Hi, I have made a new EA Access account but it states that there is no xbox account associated with my email address but it definitely is. I have verified on my xbox console and my xbox live account online that it is the correct email. Tried to go through the "Help Me" steps but nothing works and the number isn't free phone, I don't see any alternative contact methods. Can anyone help me out?

[EA_Kent · Accepted solution]

Hi @moprey60. 

I'm afraid we aren't really able to help out with account issues here on Answers HQ. The EA Help team should be able to pull up your account and look into this for you. 

You can find more details on how to contact them over at the EA Help website. If you prefer you could also reach out to them over Twitter or Facebook as well. 

/Kent

[EA_Kent · Accepted solution]

Hi @moprey60. 

I'm afraid we aren't really able to help out with account issues here on Answers HQ. The EA Help team should be able to pull up your account and look into this for you. 

You can find more details on how to contact them over at the EA Help website. If you prefer you could also reach out to them over Twitter or Facebook as well. 

/Kent