If you have problem with your account, EA Assistance can help you. Try to contact them by mail, phone ,chat.... but unfortunately we can not do much more on this community forum.
You need an Advisor to look this with you. Contact with an EA Game Advisor as below:
Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta
For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...
I warn you that there is a lot of waiting right now and they are working on it.
If we have answer to your question please accept solution, if you like a post please granted xp .