Is someone in Russia trying to access my account?

[KolbStomp]

Hello,

I've received 2 text messages in Russian with my EA Security code but I have not requested a security code nor am I Russian. I believe someone is attempting to access/hack my account, is there any way to deter this behavior or report the person doing it? Thankfully, it seems my account is safe and I am the only one who has accessed it the last year or so.

Thanks!

[EA_Darko · Accepted solution]

Best thing to do @PuppyPaladin2018  is speak with one of our phone or chat support advisers who will be able to help you ensure that your account is secured and all is good. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[Mikimuster3]

I am glad You are safe!

---

You can check EA's security recomendations here:

• https://help.ea.com/en-us/help/account/how-to-maintain-account-security/
• https://help.ea.com/en-us/help/account/origin-login-verification-information/

• https://help.ea.com/en-us/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

---

[PuppyPaladin2018]

I’ve also had this problem. It’s been going on for months, always in Russian, seems to be happening multiple times a day.

[EA_Darko · Accepted solution]

Best thing to do @PuppyPaladin2018  is speak with one of our phone or chat support advisers who will be able to help you ensure that your account is secured and all is good. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko

[dorkified]

This started with me a week ago, I would log into my origin account and it would say " you are logged in on another computer.." then something about the other will be logged out when you log in. i thought nothing of it at first, thinking it was because I would just quit the App and not click " log out". then when I went online it showed that i was playing games that I have not played. So I turned on the authentication and now have been receiving Russian txt messages with my "EA code" this is even after I changed my password, so this is making me think something a bit more is going on with this then we think.