December 2019
Is EA's Recovery Webform Bugged?
I'm trying to change my E-mail address. But everytime I try to submit a case, the cases don't seem to show up.
I've had a good experience initially, with support. But then it turned terrible because:
I'm using Chromium, updated. There shouldn't be any display issues.
EA OUGHT to change their practices, as this is just plain ridiculous. I shouldn't need to verify a change of E-mail via a code, when I already have the password to the Origin account.
Talk about security all you wish. But real security doesn't require making life unnecessarily difficult for customers that haven't done anything wrong.
I just want to change my E-mail, to an account I already have FULL access to, so that I can play my games without worrying about losing access -_-'.
As others have pointed out, I could even change my E-mail here on answers.ea.com just fine.
It's just funny that if security is a concern, then poor practices are equally so. Both result in a loss of customers and/or satisfaction.
December 2019
So who do I go to, since the webform is bugged?
Who do I call?
Who do I message?
Who can I forward my case numbers to, so they can check?
Is there a particular browser better suited for help.ea.com?
December 2019
This is continually being ignored.
Howcome all EA employees seem to be unable to further any request to upper management?
Is there really no other function of all support staff, than to follow a script, refer to a help article they didn't author or a webform which is BROKEN?
I've tried:
- Using different browsers.
- Purging my cache.
- Talked with phone support.
- Talked with chat advisor.
- Read community mod posts.
- Submittied multiple cases.
- Being patient.
AND IT STILL DOES NOT WORK! I CANNOT SUBMIT AND FIX A SUPER SIMPLE PROBLEM!
I JUST... Want... To Change.... A goddamned E-mail address. To an account I already HAVE ACCESS TO.
December 2019
May 2020
How did you contact phone support?