“In order to launch the game, please login to the EA download manager to verify your ownership, then try again”

[dfg895]

Hi,

I'm still waiting for an answer...

Sincerely

Stilianos Pissas

[EA_Nils · Accepted solution]

@8989873 Hi,

You will need to contact an EA Advisor for assistance on this issue: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Codes and promotions" as topic and "Invalid code" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,

Nils

[EA_Francois]

Hello there,

Can you develop on what the problem is?

[USMCDR]

Ok, here is the solution I received from the help desk. You have to log in to POGO and create an account. Then log in to your EA profile and add the persona you just created on POGO. Refresh your downloaded games in Origin and then you should get it to work.

[8989873]

how do i add a persona

[EA_Nils · Accepted solution]

@8989873 Hi,

You will need to contact an EA Advisor for assistance on this issue: https://help.ea.com/en/contact-us/new

Note: Once on the support site, click on the flag in the top left corner and select your country. If yours is not listed, you may need to place an international call. Read more about it here: http://help.ea.com/en/article/contact-ea-help/

Log in with your EA Account and choose "Origin" as product, your platform, "Codes and promotions" as topic and "Invalid code" and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answers HQ box to check our live support availability for your region.

Thank you,

Nils