I was gifted Paranormal pack and it won't download

[TEXASTWANGTONYA]

OK so here is the issue.... A friend gifted me a stuff pack / paranormal .... It shows I OWN It.... I go to Origin and click on the download button and it won't even Work!!!! Is there something I can do to download this .... as its not working Thanks 

[puzzlezaddict]

@TEXASTWANGTONYA  Try just launching Sims 4 a couple of times.  Normally, when Origin detects a missing pack, it'll start the download when you get to the Main Menu.

If that doesn't help, clear Origin's cache (Windows) or run the Origin reset tool (macOS), then try to manually download.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

If the Download button still doesn't work, clear Origin's cache or run the reset tool again, then launch the game again and see whether the download starts.

[dezjii]

I’ve tried this and it still doesn’t work. I’m trying to do the Strangerville game pack.