I meet all the criteria for a full refund. Why can't I refund the game?
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Same *, pressed cancel on pre order and now i cannot refund the game . And they took money from my card when i pre ordered it.
I would call your CC company and block the transaction.
I also couldnt refund it yesterday. I think the best way to do so it is to wait til the game comes officaly out and then use via Origin’s Great Game Guarantee program.