I've lost access to my email address.

[megangibbs88]

Hi,

Hope someone can help. I have lost access to my email address and I have a new one now. I do know my password hence I am able to go into 'manage my account' but if I put my new email in it says that a confirmation email has been sent to my original/lost email address that I don't have access to. Can't call for support obviously. Any ideas? D:

[EA_Kent · Accepted solution]

Hi @megangibbs88. 

If you can no longer access the email address on your EA Account please reach out to the Account Recovery team so they can take a look. They'll work with you to verify the account and get the email address updated. 

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help. They will follow up with you via email as soon as they can. 

/Kent

[megangibbs88]

Hi,

Hope someone can help. I have lost access to my email address and I have a new one now. I do know my password hence I am able to go into 'manage my account' but if I put my new email in it says that a confirmation email has been sent to my original/lost email address that I don't have access to. Can't call for support obviously. Any ideas? D:

[EA_Kent · Accepted solution]

Hi @megangibbs88. 

If you can no longer access the email address on your EA Account please reach out to the Account Recovery team so they can take a look. They'll work with you to verify the account and get the email address updated. 

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help. They will follow up with you via email as soon as they can. 

/Kent